Last updated: October 29, 2020
Sitterhood Inc. (sitterhood.ca) values our customers and we respect your privacy and personal information which is information about an identifiable individual (as defined by applicable privacy or data protection laws).
The Site may contain links to third parties' websites or apps. We are not responsible for the privacy practices or the content of those websites. The Site may also contain links to terms and conditions and privacy policies of third party providers who provide tools or services on a website. Therefore, please read carefully any privacy policies on those links or websites before either agreeing to their terms or using those tools, services or websites.
The terms "you", "User", and "Service Provider" refer to individuals who use this Platform for the purposes of the Services offered.
Sitterhood.ca is responsible for Personal Information under its control, including the transfer of Personal Information to a third party service provider for processing on sitterhood.ca's behalf.
What Information Do We Gather?
When you subscribe to Sitterhood and sign up for a User Account through the Platform, you voluntarily give us certain personal information including your name, e-mail address, first name, last name, mailing address and shipping address.
By using the Messaging Platform available through the Site, you agree that a copy of your messages made through the Messaging Platform will be recorded and stored for the purposes of safety and protecting our Users from misuse of sitterhood.ca's Services. The collection of information from the Messaging Platform is done so in accordance with the terms in this Policy.
If you have registered as a Sitter, certain sensitive information including your address and financial information including your bank account information is collected where it is necessary for processing payments for services rendered. This information is collected and stored through a secure online payment portal (STRIPE).
How We Use Your Personal Information
We use the Personal Information we collect about you in order to provide you with the Services offered by Sitterhood.ca and you agree that we may use your Personal Information for the following purposes:
For the Services offered by Sitterhood.ca through the Site
To mail you gifts or items purchased through Sitterhood
To support any requests or inquiries made by you
To contact you from time to time with user or Service updates
To assist you and the User(s) you have done (or have agreed to do) business with through Sitterhood's Services
To customize, measure, report on and improve our services, content and advertising
To learn more about you and your product preferences by looking at the IP address of your computer and your activity on the Website (among other things)
To promote services related to Sitterhood.ca
To prevent, investigate or prosecute activity we think may be potentially illegal, unlawful or harmful
How and Where is Personal Information Processed?
Personal Information will be collected, processed, stored and used by Sitterhood Inc., Chargebee Inc., and Stripe, and may be passed to and processed by other companies under the instruction of Sitterhood.ca. Your Personal Information may be processed and/or stored outside of Canada. While Sitterhood.ca undertakes measures to protect your Personal Information, when it is stored and/or processed in other jurisdictions, the laws of other countries may not provide the degree of protection for Personal Information that is available in Canada. If your Personal Information is transferred outside of Canada, it may be available to the foreign government of the country in which the information or entity controlling it is situated under a lawful order made in that country and used for purposes other than those described herein. By providing us with your information, you are allowing your Personal Information to be transferred outside of Canada.
Sitterhood.ca may use Google Analytics to gather statistics on web traffic, Site usage and information on User behaviour. Google Analytics is a web analysis service provided by Google Inc. ("Google"). Google utilizes the Data collected to track and examine Application use, to prepare reports on an Application's activities and share them with other Google services. In addition, Sitterhood.ca and its Website allows for User interaction with social media networks and other external platforms directly from the Website. The interaction and information obtained is subject to the terms and conditions and privacy policies of Google and the social media and third-party platforms, respectively.
Sharing Your Personal Information
In accordance with this Policy, we may share your Personal Information including Financial Information, with our service providers, and third parties involved in providing Payroll Services to you. We may also share information with our financial, insurance, legal, accounting or other advisors that provide professional services to us.
We will not disclose, share, sell or rent your Personal Information in personally identifiable form with any third party, except if, and to the extent necessary, in our good faith judgment, doing so is required to: complete the Services offered by Sitterhood.ca, comply with laws or regulations, respond to a valid subpoena, order, or government request; establish or exercise the Company’s legal rights or defend against legal claims; investigate, detect, suppress, prevent or take action regarding illegal or prohibited activities, suspected fraud, situations involving potential threats to the reputation or physical safety of any person; or as otherwise required by law.
We may remove personal identifiers from your information and maintain and use it in anonymous form that may later be combined with other information to generate aggregated information. Such anonymous and aggregated information may be sold, traded, rented, or shared.
We will retain your personal information only for a time and to the extent necessary for the purposes for which it was collected as described in this Policy and for reasonable backup, archival, audit, or other similar purposes.
Accessing and Updating Your Personal Information
At any time you can contact us to: stop receiving e-mails from us; review the personal information held by the Company in connection with your account; withdraw your consent for our use and disclosure of your information; request a list of third parties to which Sitterhood.ca may have provided your personal information; close your account; and amend your personal information, where possible, by logging into your User Account.
If you contact us to do any of the things listed above, we may require you to provide sufficient information to allow us to identify you and tell you about the existence, use and disclosure of your Personal Information and this Personal Information will only be used for this purpose. If you contact us about your Personal Information, we will respond to your request within a reasonable time and at no cost to you.
Links and Third-Party Websites
Data Integrity and Security
We aim to provide you with a safe experience. We have in place certain physical, electronic, technological, and organizational safeguards to appropriately protect the security and privacy of your personal information against loss, theft, and unauthorized access, disclosure, copying use or modification. Please note, however, that while we try to create a secure and reliable Site for users, the confidentiality of any communication or material transmitted to or from the Site or via e-mail cannot be guaranteed.
We limit access to your personal information within Sitterhood.ca to individuals on a need-to-know basis.
Children's Online Privacy Protection
The Site is not intended for use by children under the age of 18 without the consent of their parent or legal guardian. Sitterhood.ca does not knowingly collect or use any personal information from any children under the age of 13. If we become aware that we have unknowingly collected personal information from a child under the age of 13, we will make commercially reasonable efforts to delete such personal information from our database.
PO BOX 90032
1000 Golf Links Rd.
Ancaster, On L9K3K0